When can I check-in? What time is check out?

Your room is available for check-in from 2pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us.

Do you have family rooms?

Yes we have large Family Rooms.

Do you accept group bookings?

If you are reserving more than 5 rooms at a time please contact us.

Does the hotel accommodate people with disabilities?

Our hotel is wheelchair accessible in all public area and in rooms. We don't have specific accessible rooms but all our Standard Rooms are large and can accommodate people with disabilities.

Does the hotel accept pets?

Only guide dogs are permitted in the hotel.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services.For further information please visit our privacy policypage.

Do you have smoking rooms?

The Antwerp City Hotel is a non-smoking hotel.

What internet access does the hotel offer?

We offer complimentary Wi-Fi to all guests and visitors throughout the hotel.

Do your bathrooms have bath or shower?

All bathrooms are en suite with with bath and shower.

How to contact Flanders Tourism in case of complaints?



European Commission – Online Dispute Resolution website

Pay attention: starting the first of February 2017, Antwerp introduces its ‘Low-Emission Zone Plan’.

You can find the conditions here and you can check whether or not your car may enter the zone. 

We are an associate partner of ACB.

Antwerp Convention Bureau